Customer Service
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We want you to be completely satisfied with your purchase
from SlingEZee.com.
If you need to exchange your unwashed/unused merchandise for a different size or
color, just ship the merchandise back to us. You must include a copy of your sales receipt or a note with your order number, contact information
and what you want us to do. SlingEZee.com cannot
be responsible for return shipping charges unless we made
an error on the shipment contents. We recommend that you
insure any return shipments since we cannot
be responsible for returned items being lost or damaged
in the mail. If this is
an exchange being shipped within the US, then please include your daytime phone number so we can contact you to get your credit card information to pay the exchange shipping and handling cost. If you would prefer you can write your credit card number and expiration on a note and send it with the item(s) to be exchanged.
If, in the unlikely event you are not happy with your purchase,
you may return your unwashed/unused items to us in their
original packaging within 30 days of purchase for a full
refund minus shipping and handling costs. If more than 30 days has
passed, but less than 90, we will issue you store credit. We cannot accept items for exchange, refund or store credit after 90 days. We recommend that you
insure any return shipments since SlingEZee.com cannot
be responsible for items lost or damaged
in the mail.
If you received free shipping from SlingEZee.com
you will be charged for the actual cost of
shipping the product(s) which includes packaging, postage and handling with a minimum of $5.00. This is also true if you received free shipping and then returned a portion of the merchandise that effectively lowers your purchase amount below the free shipping threshold.
Please send exchanges or returns to this address:
SlingEZee Baby Slings
8515 Jackrabbit Road
Suite T
Houston, TX 77095
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